Warranty Claim Process

At BDX Performance, we stand behind our products and our warranty policy. Our goal is to resolve legitimate warranty issues quickly and professionally while maintaining a fair process for all customers.

Before calling BDX for warranty tech support read and complete the document and form below.

Understanding Warranty Failures

All products from all manufacturers have some level of warranty failure rate. This includes automobiles, electronics, heavy equipment, aircraft, industrial machinery, and off-road vehicles. That is the purpose of a warranty contract and warranty is governed by USA law.

The period with the highest likelihood of discovering a defect is:

  1. Initial startup and first use (Highest chance of failure)
  2. The first 30 days (2nd highest chance of failure)
  3. The second 30 days (3rd highest chance of failure)
  4. The third 30 days (4th highest chance of failure)

Many people mistakenly believe that because a product is new, it is least likely to fail. In reality, the opposite is often true.  A simple example:  Would you feel safer flying on a brand-new jet on its very first flight, or on the same jet after it has successfully completed 100 flights?  After 100 flights all bugs have been worked out.

A warranty failure does not mean you purchased a “lemon.” It simply means a component failed and requires diagnosis and repair under the warranty process.

Important Diagnostic Information

Approximately 50% of reported warranty claims ultimately trace back to: User error, Improper operation, Installation issues, Battery or charging problems, Maintenance neglect, Damage caused after delivery, Misdiagnosis of normal operation.  For this reason, we ask all customers to remain calm, professional, and cooperative during the troubleshooting process and don’t assume that BDX has done something wrong.

Most customers never experience an issue with their vehicle. If you are one of the small percentage that does experience a problem, our warranty system is designed to guide you through resolution.

Warranty Claim Process

Step 1 — Read the Warranty Policy

Before submitting a claim or calling BDX, you must first read and understand the BDX warranty policy and terms of coverage.  By proceeding with a warranty claim, you acknowledge that you have reviewed the warranty policy.

Step 2 - Complete the warranty claim form below and a BDX representative will review your request.

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    Step 3 — Standard Warranty Repair Process

    If:

    • You did not purchase Pickup & Delivery Insurance, or
    • The issue is not classified as a Major Failure,

    then the standard warranty process applies.

    Under the standard warranty process:

    • The customer is responsible for transporting the vehicle to a BDX location OR
    • BDX will provide warranty replacement parts
    • The customer is responsible for troubleshooting assistance, labor, and installation as outlined in the warranty policy
    • BDX technical support will assist in diagnosing the issue and identifying defective components however, he is there to assist but is limited regarding what he can do at a distance.  You are still 100% responsible for troubleshooting the issue.

    Important Customer Conduct Policy

    We understand warranty issues can be frustrating. However:

    • Abusive behavior toward staff will not accelerate repairs
    • Threats, harassment, excessive profanity, or hostile communication may result in communication being restricted to written correspondence only or may void your warranty. 
    • False claims, altered documentation, fraudulent chargebacks, or misrepresentation of vehicle condition may void warranty coverage and may result in legal action

    Our staff is here to help resolve legitimate warranty issues professionally and efficiently.

    Before Submitting a Claim, Please Verify:

    • Fuel is fresh and correct
    • Battery is fully charged
    • Vehicle is being operated correctly
    • All switches and controls are in correct positions
    • Fuses and connections have been checked
    • Maintenance requirements have been followed
    • The issue is not caused by aftermarket modifications or damage

    Many issues can be resolved quickly through basic troubleshooting with our technical support team.