Most companies' warranty policies are lengthy, wordy and some even filled with lawyer talk. Many have a long list excluding everything under the sun. And none of our competitors' warranties cover design defects. They only cover manufacturing defects. Well the design engineer can produce defects just like the production operator.
Warranty Straight Talk: The BDX Performance warranty policy is very simple. If a product has a manufacturing or design defect that causes a product to have a functional problem or failure, BDX will replace or repair the item.
Lifetime Warranty on BDX Performance Heavy Duty Products: The BDX products that we manufacturer, in our facility in the USA are so good, over engineered and robust that we offer a lifetime warranty. If a part breaks or bends or ceases to function properly, BDX will repair or replace at any point in the life of your vehicle and this warranty is transferable. You can use this as a sales point when you decide to sell your vehicle. We are still warranting the BDX brand of parts made by Buggy Depot, the previous producer of the BDX product line, made 14, 15 and 16 years ago.
Warranty for ATVs, Buggies, Go-Karts, UTVs and other Complete Vehicles: All vehicles that we sell are covered by a One Year BDX Warranty against failure caused by a manufacturing or design defect. This one year warranty includes engines and all parts and includes labor. In order for us to cover labor you must deliver the vehicle to our facility and pick up from our facility. If you are unable to deliver to us we do not cover labor for someone else to do the work but we will send you the replacement parts). If you are unable to deliver the vehicle to us our technicians will step you or your mechanic through the trouble shooting, repair or parts replacement. For additional detail on repairs during and after the warranty period see the repair policy.
If there is an issue with an engine, just box up the engine per our instructions and we will repair and send back to you.
Warranty does not cover any damage caused by negligence on the customer's part such as loose nuts or bolts and continuing to ride the vehicle or dripping gas and continuing to ride or tires waring prematurely and continuing to ride the vehicle. Any damage caused by negligence is not covered under warranty. Example: If a fuel line is defective and the customer continues riding with leaking gasoline and the vehicle catches on fire then only the defective fuel line will be covered.
Shipping Damage on Vehicles: The vehicle that you purchased is greatly discounted compared to purchasing a Japanese or American made vehicle from a local dealer near you and therefore there are some risks and tradeoffs for this discount as defined bellow. Buying from a local lot you are seeing everything before you make the purchase but it is very expensive and after market parts are VERY expensive. We sell a sprocket for $38 for Chinese vehicles and Polaris sells the exact same identical sprocket for $399..
The unassembled crated vehicles, when shipped, are well protected with a metal crate. However, as adults we are all aware of the work ethic in the USA and people in freight logistics companies can be careless with handling products. These are not BDXP employees and we have no control over these people and companies. If you are getting a crated unassembled vehicle shipped by an 18 wheeler trucking company then BDX Performance excepts no responsibility for damage that occurs during transit and this damage is not covered under BDXP warranty.
We strongly advise against getting your vehicle shipped unassembled in a crate due to the factors above. There is a high chance perhaps 10 to 20% or so that your vehicle will receive some damage in transit shipped in a crate. We recommend that either you pick up the crated vehicle at our one of our warehouses or we ship the vehicle to you assembled by a car hauler. In the event that you chose to have your vehicle shipped crated you are accepting responsibility for any repairs needed from shipping damage. BDX Performance will work diligently to provide replacement parts for any broken or non useable components.
If you chose crate by freight you are agreeing to have your product shipped under these conditions knowing there may be minor scratches to the paint in some areas or other relatively minor cosmetic damage. You are agreeing in exchange for the greatly discounted price that you will locate a matching paint and repair any minor scratches yourself to your satisfaction or use as is. Thus minor scuffs and scratches are not covered under the BDXP warranty.
With the exception of a vehicle which is damaged so badly in transition that it is a total lost, you are agreeing to take possession of unassembled crated vehicles shipped by 18 wheeler trucking companies regardless of damage and to work with BDX Performance to repair any damage. In the event of a vehicle damaged so significantly to be a total loss you are required to contact BDX Performance immediately, while the trucking company is at your location, and send us pictures. If we agree that it is a total loss you are to refuse the shipment, take pictures and we both will file a claim together for replacement of the vehicle by the trucking company.
In regards to assembled vehicles shipped by car hauler, BDXP goes to great lengths to ensure that there is no cosmetic damage and you understand that over 99.5% of our assembled vehicles are delivered void of any cosmetic damage to plastics or other non paintable components, however, some small percent of vehicles may have some very cosmetic damage. In the unlikely event of cosmetic damage of this nature you are agreeing to either repair yourself or live with the product as delivered in exchange for purchasing a greatly discounted product compared to purchasing a Japanese or American made vehicle from a dealer near you. In the unlikely event of a minor cut in a seat you agree to repair with a repair kit that can be purchased for a few dollars via an online search.
Repair Times on Warranty Vehicle Issues: When a customer spends thousands of dollars on a new vehicle he or she wants to be able to get use of that vehicle. BDXP has warranty issues that hinder riding vehicles less than 1% of the time. Most of these issues are fixed in a short period. However, some issues may require an extended period to resolve. BDXP will do its best to keep you riding during this period. You are agreeing that in the unlikely event that you have an issue that takes an extended period, you will work with BDXP and be reasonably patient and will not take actions outside of our agreed to terms and conditions.
Engines Warranty: All engines sold by BDX Performance are covered by a 12 month (1 year) warranty against manufacturing or design defects. We will first have you work with our technicians to address any issue. If we are unsuccessful we will authorize you to return the engine to us for repair. You are responsible for shipping cost in returning the engine for warranty. Please follow the shipping instructions to avoid damage and to get discounted shipping rates. If we find a defect we will pay the shipping back to you.
You or a shop or another person disassembling or working on your engine or adding parts, without contacting BDX first, will void your warranty. Running an engine with dirty oil or a dirty or defective air filter or no oil or air filter will void your warranty.
Parts Warranty: All parts sold by BDX Performance are covered by a 90 day warranty against manufacturing or design defects. Call first to get a return authorization before returning a part. The part must be returned to BDX Performance and the part will be repaired or replaced. You are responsible for shipping cost in returning the product for warranty.
Electrical Parts. Due to widespread misuse and abuse of electrical parts due to the lack of electrical knowledge by a large percentage of users, and the inability of failure analysis to determine if the customer has misused the product, BDX offers a very limited warranty on electrical parts. Customers with a track record of purchasing products, from us without significant warranty claims are eligible for warranty on electrical parts.
Normal wear and tear is not covered under any of the warranties above nor is abuse or misuse of the product.
Abusive Behavior will Void Your Warranty and Your Free Tech Support:
We are a very friendly company and we will work with you to solve any problem that you have with your vehicle in accordance with our warranty policy and tech support policies.
- Your warranty will be voided if you begin yelling, name calling, cursing, threatening, raising your voice, becoming sarcastic, being rude or abusive in any way, or you exhibit repeated unreasonableness. You will be given one warning and if you exhibit any of this behavior. After the warning any further abuse and your warranty and tech support will be voided.
- If you will not listen to or follow the direction of the technician your warranty may be voided after the first warning.
- If you are wasting the technicians time by having him repeat the same things over and over rather than taking notes and writing down the information.
Remember these vehicles last for years and decades. We have a long relationship ahead of us with tech support and parts and we want to maintain a good relationship. So lets all be nice.