Most companies' warranty policies are lengthy, wordy and some even filled with lawyer talk. Many have a long list excluding everything under the sun. And none of our competitors' warranties cover design defects. They only cover manufacturing defects. Well the design engineer can produce defects just like the production operator. The BDX warranty policy covers ALL 100% OF parts when there is a design or manufacturing defect. With BDX no parts are excluded from your warranty. And the warranty is 12 months or one full year for all parts.
Warranty Straight Talk: The BDX Performance warranty policy is very simple. If a product has a manufacturing or design defect that causes a product to have a functional problem or failure, BDX will replace or repair the part.
One Year Warranty for ATVs, Buggies, Go-Karts, UTVs and other Complete Vehicles: All vehicles that we sell are covered by a One Year BDX Warranty against failure caused by a manufacturing or design defect. This one year warranty includes engines and all parts and includes labor. In order for us to cover labor you must deliver the vehicle to our facility and pick up from our facility. If you are unable to deliver to us we do not cover labor for someone else to do the work but we will send you the replacement parts.
If you are unable to deliver your vehicle to us our technicians will step you or your mechanic through the trouble shooting, repair or parts replacement. To get a fuller understanding of what to expect by owning an off road vehicle please read the reality of a owning an off road vehicle and what your warranty really means. We offer lifetime free tech support to help you anytime you have a problem.
If you are not a mechanical person and do not have the tools to do warranty or repair work then most people have friends or neighbors who can help them. We have many customers who place an ad of Facebook or Craigslist to have someone come to their house to do the repair. Most people can find mechanically inclined people who will come to their house for $20 to $30 per hour and most problems can be fixed in one or two hours. Another option is to take your vehicle to a local small engine repair shop. The above is a very workable system and there are millions of people with vehicles who do the work themselves or have a friend do it or they find someone to do the work--and they buy vehicle after vehicle and are very happy with this system.
In accordance with United States law warranty includes failures at delivery up until 12 months from that date. All products produced by all companies have some small percent failure rate 0.5% or 1,0%, etc. The highest failure rate for all products happens at installation or delivery. The next highest failure rate happens in the first 30 days, the 3rd highest failure rate happens in the second 30 days and the next highest in the 3rd 30 days. So although only a small percent of people will see defects they are likely to happen within the first 90 days of use. This does not mean that you got a lemon. It just means you had a warranty failure and BDX will address within the warranty policy.
Once you place your order we have entered into a contract per the laws of the state of Virginia and the USA. We will up hold our end and we expect our customers to uphold their end. We have parts and life time free tech support. You have agreed to do the labor or get a friend to help you and not to be rude, mean or nasty in the event that there is a warranty issue. Sometime a simple problem may be difficult to figure out over the phone and may take time. So please don't be unreasonable. Please don't say, "come pick this vehicle up." That is not part of our agreement.
Not covered by Vehicle Warranty:
- Broken or bent a-arms, spindles, shocks, ball joints, tie rod ends. Unless there is a design problem where a failure is occurring across a number of vehicles, broken or bent a-arms or spindles are caused by hitting something too hard at too high a speed, such as a rock or tree or jumping your vehicle. Properly designed metal a-arms, spindles dont just bend because you hit a pot hole. If there is a design problem it will be seen on multiple vehicles across multiple customers.
- Normal wear and tear such as tire wear, CTV belt wear and breakage
- Damage by not properly changing oil or lubricants.
- Damage caused by negligence or not doing PM--checking for loose nuts or bolts, ignoring gas or oil leaks.
- Fire. It is your responsibility to make sure there are no gas leaks before riding your vehicle.
Warranty Vehicle Pick-up and Delivery Insurance: With our warranty policy parts and labor are covered for the entire warranty period. But you have to get the vehicle to our facility in CA or VA. With this pick-up and delivery insurance option BDXP will pick up your vehicle from your house and bring back to our factory for major warranty work and return it to you. You pay $249 for this insurance option, at the time you purchase your vehicle, and you are covered for a warranty repair return and delivery.
All products from all manufacturers have some small failure rate for their products of perhaps 1 failure out of every 100 vehicles sold. If you happen to be the 1 unlucky out of 100, we pick up your vehicle and transport back to our factory to be repaired and bring back to you when the repair is complete..
Without this insurance if your vehicle breaks down, during the warranty period, and you desire returning to BDX for repair it will cost between $1000 and $1700 to return and deliver the vehicle back to you--$500 to $850 each way or more if an extra large vehicle.
Why is this considered insurance? Because you and others are paying a small fee upfront and to prevent a much larger expense later, in the unlikely event something bad happens.
What is considered a major warranty issue:
- An engine or transmission failure, gear box failure, over heating engine
- You have worked with the technicians and followed their advice, in a cooperative manner and cannot solve the problem.
What is NOT considered a major warranty issue:
- Tire wear
- CVT belt breaking (this is a wear and tear item) CVT belts wears out depending upon usage.
- Lights not working
- Gas gage or
- Chain loose
- Adjustments
- Loose nuts and bolts.
- Rattling, squeaking noise.
- Tire alignment (this is a simple adjustment)
- Will not easily go into forward or reverse (this is a simple adjustment)
WARNING WARNING WARNING--DO NOT GET YOUR VEHICLE SHIPPED BY FREIGHT: If you are ordering a new vehicle we strongly recommend, with extreme bias, that you get your vehicle assembled and tested by BDX Performance and delivered to you by one of our employees by truck and car hauler. Our employees know how important your vehicle is to you and are committed to getting to you without damage. We strongly recommend that you do NOT get your vehicle shipped partially assembled in a crate by a trucking company. We do not control the trucking companies and the warehouse workers are out of control damaging products and their is little accountability or recourse. They don't know how important your vehicle is to you and they don't care. Our BDX warranty does not cover vehicles shipped by crate and trucking company.
The unassembled crated vehicles, when shipped, are well protected with a metal crate. However, as adults we are all aware of the work ethic in the USA and people in freight logistics companies are routinely careless with handling products. There is a high chance perhaps 10 to 20% or so that your vehicle will receive some damage in transit shipped in a crate. If you chose crate by freight you are agreeing to have your product shipped under these conditions knowing there is a reasonable chance there will be damage. These are not BDXP employees and we have no control over these people and companies. In the event that you chose to have your vehicle shipped crated unassembled shipped by an 18 wheeler trucking company then BDX Performance accepts no responsibility for damage that occurs during transit and this damage is not covered under BDXP warranty. And you are accepting responsibility for any repairs needed from shipping damage. BDX Performance will work diligently to provide replacement parts for any broken or non useable components.
In regards to assembled vehicles shipped by our employees and a car hauler, BDXP goes to great lengths to ensure that there is no cosmetic damage and you understand that over 99.5% of our assembled vehicles are delivered void of any cosmetic damage to plastics or other non paintable components, however, some small percent of vehicles may have some very minor cosmetic damage. In the unlikely event of minor cosmetic damage of this nature you are agreeing to either repair yourself or live with the product as delivered in exchange for purchasing a greatly discounted product compared to purchasing a Japanese or American made vehicle from a dealer near you. In the unlikely event of a minor cut in a seat you agree to repair with a repair kit that can be purchased for a few dollars via an online search or send the seat to us for us to repair with a patch kit.
Lifetime Warranty on BDX Performance Heavy Duty Products: The BDX products that we manufacturer, in our facility in the USA are so good, over engineered and robust that we offer a lifetime warranty. If a part breaks or bends or ceases to function properly, BDX will repair or replace at any point in the life of your vehicle and this warranty is transferable. You can use this as a sales point when you decide to sell your vehicle. We are still warranting the BDX brand of parts made by Buggy Depot, the previous producer of the BDX product line, made 14, 15 and 16 years ago.
If there is an issue with an engine, just box up the engine per our instructions and we will repair and send back to you.
Warranty does not cover any damage caused by negligence on the customer's part such as loose nuts or bolts and continuing to ride the vehicle or dripping gas and continuing to ride or tires waring prematurely and continuing to ride the vehicle. Any damage caused by negligence is not covered under warranty. Example: If a fuel line is defective and the customer continues riding with leaking gasoline and the vehicle catches on fire then only the defective fuel line will be covered.
The BDX warranty does not cover damage caused by fire, theft, vandalism or natural disaster. To protect your vehicle against fire or theft of natural disaster be sure to get insurance on your vehicle before it arrives. That way it is covered from the moment that it arrives on your property.
Repair Times on Warranty Vehicle Issues: When a customer spends thousands of dollars on a new vehicle he or she wants to be able to get use of that vehicle. BDXP has warranty issues that hinder riding vehicles less than 1% of the time. Most of these issues are fixed in a short period. However, some issues may require an extended period to resolve. BDXP will do its best to keep you riding during this period. You are agreeing that in the unlikely event that you have an issue that takes an extended period, you will work with BDXP and be reasonably patient and will not take actions outside of our agreed to terms and conditions.
Engines Warranty: All engines sold by BDX Performance are covered by a 12 month (1 year) warranty against manufacturing or design defects. We will first have you work with our technicians to address any issue. If we are unsuccessful we will authorize you to return the engine to us for repair. You are responsible for shipping cost in returning the engine for warranty. Please follow the shipping instructions to avoid damage and to get discounted shipping rates. If we find a defect we will pay the shipping back to you.
You or a shop or another person disassembling or working on your engine or adding parts, without contacting BDX first, will void your warranty. Running an engine with dirty oil or a dirty or defective air filter or no oil or air filter will void your warranty.
Parts Warranty: All parts sold by BDX Performance are covered by a 90 day warranty against manufacturing or design defects. Call first to get a return authorization before returning a part. The part must be returned to BDX Performance and the part will be repaired or replaced. You are responsible for shipping cost in returning the product for warranty.
Electrical Parts. Due to widespread misuse and abuse of electrical parts due to the lack of electrical knowledge by a large percentage of users, and the inability of failure analysis to determine if the customer has misused the product, BDX offers a very limited warranty on electrical parts. Customers with a track record of purchasing products, from us without significant warranty claims are eligible for warranty on electrical parts.
Normal wear and tear is not covered under any of the warranties above nor is abuse or misuse of the product.
Abusive Behavior will Void Your Warranty and Your Free Tech Support:
We are a very friendly company and we will work with you to solve any problem that you have with your vehicle in accordance with our warranty policy and tech support policies.
- Your warranty will be voided if you begin yelling, name calling, cursing, threatening, raising your voice, becoming sarcastic, being rude or abusive in any way, or you exhibit repeated unreasonableness. You will be given one warning and if you exhibit any of this behavior. After the warning any further abuse and your warranty and tech support will be voided.
- If you will not listen to or follow the direction of the technician your warranty may be voided after the first warning.
- If you are wasting the technicians time by having him repeat the same things over and over rather than taking notes and writing down the information.
Remember these vehicles last for years and decades. We have a long relationship ahead of us with tech support and parts and we want to maintain a good relationship. So lets all be nice.