BDX has dozens of great reviews but we also have some 1 star reviews. Online reviews can help shoppers—but they don’t tell the whole story and can actually hurt shoppers. Here’s how to make sense of BDX reviews and get a fuller picture before you decide.
1) Judge us by our customers, not just a star count
BDX is a certified supplier to Microsoft and has delivered 150+ vehicles to MS projects. We also supply organizations like Vets for America, the U.S. Department of Defense, Barton Malow, Oracle, and ISI Solar. Large enterprises look closely at reliability, support, and total cost of ownership—our relationships with them exist because we meet those standards.
2) Why online ratings can skew negative
Most happy customers simply get on with life—they don’t post. Reviews naturally over-represent edge cases and frustrations, not the day-to-day experience of the majority. If you want balance, don’t stop at a star average; look at the context and the company’s reply.
3) Radical transparency: talk to our customers directly
Before you buy, you can join the BDX Facebook group (3,000+ owners) and ask anything—uncensored. Few companies open the doors like this.
👉 BDX Owners Group: https://www.facebook.com/groups/1607899002707689
4) Read the full story in our responses
When an issue pops up, we explain what happened and how we handled it—publicly. Many complaints trace back to expectations that differ from what was agreed to (e.g., declining pickup/delivery coverage and later expecting on-site service). Our replies detail the timelines, options offered, and the policies each customer accepted. It’s worth reading both sides.
5) Expectations, warranties, and adult agreements
Every purchase is covered by our written warranty, return policy, and Terms & Conditions—all available and agreed to up front. We publish blogs and guides that set clear expectations on assembly, quality, repair, maintenance, support channels, and coverage. People get into situation where they did not think about and seek soluations that we never agreed to by BDX and then get angry because we will not go outside of our contractual agreement to address their issue. We’re happy to go line-by-line with you before you buy so there are no surprises.
6) A quick example of how policy matters
If a buyer declines pickup-and-delivery insurance, warranty service still applies—but support is provided via parts and tech support, not transport. That isn’t “bad service”; it’s the service level chosen at checkout. We strive to help every customer quickly within the policy they selected.
7) What to look for when evaluating any review
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Specifics over emotion: Dates, names, steps taken, and outcomes matter.
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Company engagement: Did we reply? Offer options? Follow our policy?
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Pattern vs. one-off: Enterprise buyers look for trends, not anecdotes.
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Policy fit: Does the expectation match what was purchased?
8) Our commitment
We’ll keep shipping solid machines, answering the phone, publishing how-tos, and standing behind what we sell—openly. If something goes wrong, we’ll work the problem with you inside the coverage you chose, and we’ll document it.
9) Bad Reviews Can Hurt New Potential Customers
Most angry customers are seeking to hurt the company. If they distort and lie, which many do and they deter someone from buying from the only company with real phone tech support, real parts support, pick up and delivery insurance, a one year warranty and the customer ends up buying from a company with zero effort towards after market support then you the customer are being hurt. Here is the question. Is the angry customer writing the review to help you or merely seeking to hurt the company and if it hurts you also they don't care. BDXP is the only company:
- With Nationwide Pick up and Delivery Warranty Insurance
- With a no restocking fee Product Satisfaction Guarantee
- With real phone tech support
- With a one year warranty
- With full transparency regarding how we operate.
- Where you have access to 3000 of its customers before you make a purchase.
- Who tells you the good and bad of what to expect from your purchase (see below)
- Who has 15 years solely as a parts supplier and it dedicated to aftermarket parts support,
10) BDX Transparency and Expectations
BDX is very transparent regarding what to expect from your purchase. We lay it all out there for everyone to see. But not everyone takes the time to understand what to expect. Then when reality does not match their spoiled expectation their desire is to harm the one who will not bend to their will. All we can do is to lead a horse to water. We cannot make them drink. Read more here to see the BDX transparency:
BDXP History of After Market Support
IMPORTANT STRAIGHT TALK ABOUT OFF ROAD VEHICLES—WHAT TO EXPECT!!
Sellers Create Confusion in the Market and Customers Lose
Apples to Apples Comparison Between Various Vehicle Sellers
Stop Buying Vehicles from Sellers who Do Not Support What they Sell--PLEASEEEEEE!!!!
Getting Stuck Buying Unsupported Chinese Vehicles
Still have questions?
Drop into the owner group, call us, or email support. We’ll connect you with real customers, walk you through policies, and help you pick the right configuration—so your experience matches your expectations from day one.
